We operate one of the most advanced 100 Gbit networks in the world, complete with Anycast support, optimized routing and extensive DDoS protection.
Our enterprise cloud platform offers a 99.99% uptime guarantee with full hardware, network and power redundancy to keep your services online.
Our in-house support team is available 24/7 to resolve all technical difficulties you may encounter with any of our cloud platform and hosting services.
Our network equipment across all locations is backed by enterprise grade DDoS protection gear to ensure your services stay online even in the event of an attack. All products are protected without additional charge, but the protection capacity can vary depending on which product you have ordered. Our dedicated private cloud offers the best protection with the complete 500 Gbit mitigation capacity.
You also have the possibility to order a DDoS protected IP address to reroute services outside of our network by setting up a GRE tunnel. Please contact our sales department for more details.
Depending on the product you have the choice of up to 10 worldwide locations to deploy your services. Our low latency network has a dedicated primary 100 Gbit capacity and the ability to burst up to 800 Gbit through our peering partners.
Our network engineers are continuously optimizing the routing to ensure low latency and high bandwidth throughput across all datacenters.
All products come with an SLA and the resulting availability guarantee as defined in the product description. The percentage defines an effective approximate availability provided by the given product platform to notify every customer of the reliability to be expected from the service.
Our uptime guarantee is provided on a best effort basis. Customers will receive account credit should service availability fall below the given guarantee.
|Availability||Outage Timeframe||Credit Amount|
|100%||–||2.50% / Hour|
|99.99%||1 Hour / Year||1.25% / Hour|
|99.95%||4 Hours / Year||0.75% / Hour|
|99.90%||8 Hours / Year||0.25% / Hour|
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